Comments on: Thoughts on the D’Kranji Farm Resort

By: Errol

Errol — Wed, 06 Jul 2011 12:57:37 +0000

I walked in and walked out.

The artificiality of the place was too overwhelming.

You have to REALLY SUSPEND YOUR DISBELIEF to believe you are living at a farm, even more to believe you are at a “resort”.

By: fion

fion — Mon, 18 Apr 2011 14:31:18 +0000

I just went to the ‘resort’ a few days ago and the service was really bad at the drive through check-in counter. on the phone, i had already pass the staff my credit card no, yet they never even note down and claim for the credit card no and expiry date in a very bad attitude. the staff never even bother to introduce the place, once the procedures for the check-in was done, they just gave u the key and you are on your own.

next, the room is really a disappointment because it’s really small. the queen-size bed almost filled up the whole room and there’s not much space for us to walk. the outer appearance of the room looks nice and big, but it’s actually the opposite. Paid a high amount of money for a resort yet smaller than most of the other chalets. And there’s a lot of ants in the room and the toilet.

furthermore, the place is not accessible and the shuttle bus timing is too little. only per hour basis. once we missed the shuttle bus, we had to wait one hr for another one. so we took a taxi, but most taxi drivers didn’t even want to drive us there because the place is quite deserted.

to stay in this resort, it’s best to drive your own car there.
the only benefit of this resort is that its quiet and quite private there.
however, i think it’s not worth the price. u can book a hotel with that price with better service and cleanliness.

By: Zac

Zac — Sun, 13 Feb 2011 11:54:25 +0000

I agree, the phone customer service was very bad. They even show attitude in their tone. I think they should seriously sack the customer service lady and hire another better one.

By: CM

CM — Mon, 30 Mar 2009 07:11:19 +0000

I would call it a chalet rather than a resort… just to set the right expectation! For that kind of price, you do not get anything close to resort facilities…even a farm resort.

Don’t expect service. You only see the staff once in your the entire stay – at the drive through check-in counter. The rooms are so small. The car porch area is almost the same size as the bedroom including toilet.

Not young kids friendly either. No baby cots….but my as well as there is no space for one. There were so many centipedes in the bathroom that my 5 year old daughter is spoilt for choice for her show and tell. Bring your own mosquito repellent and coil. My 2 year old had 15 bites and I had 16 in one night.

Next time (if there is one) I’ll bring my camping gear. D’Kranji, don’t call yourself a resort nor charge like one.

By: nicodemus

nicodemus — Mon, 09 Mar 2009 04:30:24 +0000

Go green is good. Recycle’s fantastic. They will not be able to sustained for long. Now that they have make good earnings we should push them to do that.

By: gk

gk — Sat, 03 Jan 2009 07:44:58 +0000

Its just a farm stay theme. Including environmental friendly features and habits are not even an afterthought. Seafood at a farm? Maybe they will try to include a future fish farm. Is the business model sustainable commercially? Adding environmental sustainability will make it unique

By: Keith Neo

Keith Neo — Sun, 21 Dec 2008 06:34:41 +0000

This is good initiative. I like it very much.

By: TTL

TTL — Fri, 05 Dec 2008 09:04:06 +0000

It’s such a sad situation now as I love nature but am seriously considering to boycott D’Kranji as the telephone experience has left a bad after-taste. :(

By: TTL

TTL — Fri, 05 Dec 2008 09:00:51 +0000

Hi! D’Kranji should have better judgement when they hire their staff!

I just called their Room Bookings line @ (http://www.dkranji.com.sg/contact.html) and was treated with absolutely no customer service.

The operator reluctantly gave me the rates for the Villa and only gave me the rates for the Suites after I specifically asked if there are other room types.

As if this is not bad enough, the only next thing I heard after saying “Thank you, I will think about it” was a click followed by a dead tone.

D’Kraji might as well be getting one of their corns to manage the calls.